Terms & Conditions

These Terms and Conditions apply to junk removal services provided by HAULTRA Junk Removal in Vancouver, BC and surrounding service areas. By booking or authorizing a service, the customer agrees to the applicable terms outlined below.

Please review these terms before your scheduled appointment. If you have questions about pricing, access, accepted materials or other service requirements, contact HAULTRA before the work begins.

Quotes and Estimates

HAULTRA may provide quotes or estimates using information supplied by the customer, including photographs, videos, written descriptions, item lists or other details.

Initial estimates are based on the information available at the time they are prepared.

Final pricing may depend on factors including:

• Actual volume of material
• Type of material
• Weight
• Property accessibility
• Stairs or carrying distance
• Labour requirements
• Disposal requirements
• Contamination
• Special handling requirements
• Other job-specific conditions

If the actual job differs from the information originally provided, HAULTRA may adjust the quoted price.

Any necessary pricing adjustment will be communicated before additional work is performed. The customer will have an opportunity to approve the final price before HAULTRA proceeds.

Payment Terms

Payment is due in full on the day the service is completed, unless HAULTRA has expressly approved another arrangement in writing in advance.

Accepted payment methods include:

• Credit cards
• Debit cards
• E-transfer
• Other approved electronic payment methods

HAULTRA does not accept cheques.

Outstanding invoices are not normally rolled or carried forward to a later date.

Cancellations and Rescheduling

Customers should provide as much notice as reasonably possible when cancelling or rescheduling an appointment.

HAULTRA reserves the right to charge a cancellation fee in circumstances including:

• Last-minute cancellations
• Missed appointments
• Inaccessible properties
• Failure to provide required access
• Situations where the crew has already been dispatched

Customers should contact HAULTRA as soon as they become aware that an appointment needs to change.

Refunds

Completed junk removal services are considered final and non-refundable.

If you have a legitimate concern about a completed service, contact HAULTRA promptly. We will document and review the circumstances on a case-by-case basis.

Property Access

Customers are responsible for providing reasonable and lawful access to the property and to the items scheduled for removal.

Before the appointment, please advise HAULTRA of relevant access conditions such as:

• Stairs
• Elevators
• Loading restrictions
• Parking limitations
• Gated entrances
• Building-management requirements
• Narrow passages
• Long carrying distances
• Other conditions that may affect removal

Additional labour or access requirements may affect final pricing.

Customer Presence

Customers do not necessarily need to remain at the property for the entire service if suitable access has been arranged and all items being removed are clearly identified.

If the customer will not be present, HAULTRA may require full payment upfront before beginning the removal.

Following completion, photographs or videos may be provided to document the completed work.

Items and Materials

Customers are responsible for accurately disclosing the nature of the items being presented for removal.

HAULTRA does not accept materials that cannot legally or safely be transported or processed through appropriate facilities.

Certain hazardous, regulated, explosive, chemical or otherwise prohibited materials may not be accepted.

Customers must disclose:

• Known hazardous materials
• Bedbugs
• Other pest contamination
• Unsafe conditions
• Unusual materials
• Items requiring special handling

Certain specialty items may only be accepted with prior approval and may involve additional handling or disposal charges.

Ownership and Authorization

By presenting an item for removal, the customer represents that they own the item or otherwise have the authority to authorize its removal.

HAULTRA is not responsible for disputes concerning ownership of items that a customer or authorized representative has identified for removal.

Customers should carefully check furniture, boxes, drawers and other belongings for valuables, documents and personal possessions before removal begins.

Recycling, Donation, Reuse and Resale

HAULTRA aims to keep usable and recyclable materials out of landfill whenever reasonably practical.

Depending on an item’s type and condition, collected materials may be:

• Recycled
• Donated
• Rehomed
• Reused
• Resold
• Taken to an appropriate disposal facility

HAULTRA cannot guarantee that any particular item will be donated, recycled, reused or resold.

Once items have been removed as part of the service, HAULTRA may determine an appropriate method of recycling, donation, reuse, resale or disposal.

Property Damage and Liability

HAULTRA’s crew takes reasonable care while working inside and around customer properties.

Customers should notify us before work begins about:

• Fragile surfaces
• Restricted access
• Pre-existing damage
• Unusually valuable property
• Sensitive flooring or walls
• Other conditions that could reasonably affect the removal

Any concern regarding damage believed to have occurred during the service should be reported promptly so HAULTRA can document and review the circumstances.

Licensed and Insured

HAULTRA Junk Removal is a licensed and insured junk removal company serving Vancouver and surrounding cities.

HAULTRA carries $2 million in Commercial General Liability (CGL) insurance.

Changes to These Terms

HAULTRA may update these Terms and Conditions as business practices, services or requirements change.

The version published on this website represents the current terms.

Contact HAULTRA

Questions about these Terms & Conditions or an upcoming service can be directed to:

HAULTRA Junk Removal
249 SE Marine Dr, Vancouver, BC V5X 2S4
Phone: 236-865-2775
Email: Haultrajunkremoval@gmail.com